Privacy Policy

Who We Are

Maa Ayurvedic is operated by Maa Enterprises.

Address: Bonomali, Ghosal Lane, Jadu Colony, Near Carmel School, Kolkata – 700034, West Bengal, India.

Email: support@maaayurvedic.in
Phone / WhatsApp: 8282053344

Information We Collect

When you use our website or place an order, we may collect information that you provide directly to us, including:

• First and last name
• Email address
• Mobile number
• Billing and shipping address
• City, state and PIN code
• Order and purchase details
• Information provided to customer support
• Account information when you register

We may also receive technical information generated when you use the website, such as browser or device-related information, cookies and basic website usage information, depending on the services and settings active on the website.

How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Deliver products
• Communicate about orders, delivery, cancellations, refunds and support
• Create and manage customer accounts
• Respond to questions and requests
• Provide order-related notifications by email, SMS or WhatsApp where applicable
• Send promotional communications where permitted
• Improve our website, products, services and customer experience
• Detect and prevent fraud, misuse and security issues
• Comply with applicable legal requirements

Customer Accounts

If you create an account, we use associated information to provide account features such as viewing orders and managing account information. You are responsible for keeping your account credentials confidential.

Payments

We currently support Cash on Delivery and may introduce online payment methods. When online payments are enabled, payment processing may be provided by a third-party payment service provider.

Payment providers may collect and process payment information according to their own privacy policies. Maa Ayurvedic does not intend to store customers' complete card, banking or other sensitive payment credentials on its website.

As additional payment services are introduced, this policy may be updated where appropriate.

Shipping and Delivery Partners

To fulfil an order, we may share necessary delivery information, such as your name, mobile number and shipping address, with the courier or logistics partner responsible for delivery. Our courier partner may vary by order, destination and operational requirements.

Emails, SMS and WhatsApp

We may use your contact information for essential communications relating to your account, order, payment, shipping, cancellation, refund or support request.

Where permitted, we may also send promotional communications about products, offers or updates. You can contact support@maaayurvedic.in if you wish to stop receiving promotional communications.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, maintain shopping and account sessions, improve performance and understand website usage.

Some cookies may be placed or controlled by third-party services used on the website. The exact cookies and analytics services may change as the website develops.

Third-Party Services

We may use trusted third-party providers for hosting, payment processing, shipping, email delivery, website analytics, security and customer communication. These providers may process information as necessary to provide their services, subject to their applicable terms and privacy policies.

How We Protect Your Information

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction. Our website uses HTTPS/SSL to help protect information transmitted between your browser and our website. No electronic transmission or storage method can be guaranteed completely secure.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for fulfilling orders, maintaining account records, resolving disputes, providing support and meeting applicable legal, accounting or regulatory requirements. When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable obligations.

Your Privacy Choices and Rights

Subject to applicable law and legitimate business requirements, you may contact us to request access to your personal information, correction of inaccurate information, deletion of your account or personal information where applicable, or help with promotional communications.

Contact support@maaayurvedic.in. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are intended for adults. We do not knowingly intend to collect personal information from children under 18 for customer accounts or purchases.

We do not currently use a separate age-verification system. Parents or guardians who believe a child has provided personal information may contact support@maaayurvedic.in so we can review the request and take appropriate action.

Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology, business practices or applicable requirements. Updated versions will be published on this page with a revised effective date.