Refund & Return Policy | Maa Ayurvedic
Maa Ayurvedic

Refund & Return Policy

Clear, straightforward information about returns, replacements and refunds.

Last updated: August 2026
Damaged or wrong?Contact us promptly with your order details.
Unboxing videoRequired for damage, missing or incorrect-item claims.
Need a refund?Approved claims are processed through the applicable payment method.
01

Damaged, defective or incorrect products

If your order arrives damaged, defective, tampered with, or contains a product different from what you ordered, please contact us as soon as possible after delivery.

Unboxing video required: For a refund or replacement claim involving a damaged, missing or incorrect product, a clear, continuous unboxing video is required as proof.

The video should show the unopened package, shipping label/order details, and the product as it is removed from the package. Please also keep the original packaging and take clear photographs.

02

How to make a claim

1. Keep the packageDo not discard the packaging or product while your claim is being reviewed.
2. Send the detailsProvide your order number, photos, and the required unboxing video.
3. We review itOur team checks the information and confirms the next step.
03

Replacement

Where a damaged, defective or incorrect product is verified, we may provide a replacement, subject to product availability and the circumstances of the claim.

04

Refunds

If a refund is approved, it will be initiated through the applicable payment method after the claim has been reviewed.

The amount refunded will be the eligible amount determined for the approved claim. The time taken for the amount to appear in your account can depend on your bank, payment gateway or payment provider.

05

Change of mind & opened products

Because our products are consumable and personal wellness products, we generally do not accept returns simply because a customer has changed their mind, ordered by mistake, or no longer wants the product, particularly after delivery or opening.

Opened or used products may not be eligible for return or replacement, except where an eligible defect, damage or incorrect supply is verified.

06

Incorrect address or failed delivery

Please check your shipping address and contact details carefully before placing an order. If an order is returned because of an incorrect/incomplete address, refusal to accept delivery, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-shipment.

07

What we need from you

  • Order number
  • Name and contact details
  • A clear description of the issue
  • Clear photographs of the package/product
  • Unboxing video where required

We may request additional information when necessary to verify a claim.

08

Policy and eligibility

Each refund or replacement request is reviewed individually. Claims may not be approved where the required evidence is unavailable, the product has been misused, or the request does not meet the applicable conditions of this policy.

This policy applies to purchases made through the Maa Ayurvedic online store and should be read together with our Terms & Conditions and Privacy Policy.

Need help with an order?

Keep your order number ready and contact our support team. We’ll review the issue and guide you through the next step.

Email: support@maaayurvedic.in
Phone / WhatsApp: +91 8282053344

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