Frequently Asked Questions
Simple answers to common questions about our products, orders, delivery and support.
Here are answers to some of the questions customers commonly ask before and after placing an order.
What is Maa Ayurvedic?
Maa Ayurvedic is the online store operated by Maa Enterprises. Our business has been serving customers offline since 2020 and is now making our products available through our online store across India.
Where do you deliver?
We currently deliver across India. Availability and delivery time can vary depending on your location and the courier partner handling the shipment.
How long will my order take to arrive?
We do not guarantee a fixed delivery time because delivery depends on the destination and courier partner. Weather, holidays and operational delays can also affect delivery.
What payment methods do you accept?
We support UPI, credit/debit cards, net banking and Cash on Delivery, subject to availability for your order and delivery location. There is no separate COD fee.
Can I cancel my order?
You can request cancellation before your order is dispatched. Once dispatched, cancellation is not allowed through our standard order process. Eligible prepaid cancellations before dispatch will be refunded through the applicable payment method.
What if I receive a damaged, missing or incorrect product?
Please contact us as soon as possible and keep the product and original packaging.
For complete requirements and the claim process, please read our Refund & Return Policy.
Can I return a product if I change my mind?
Because our products are consumable and personal wellness products, we generally do not accept returns simply because a customer changes their mind, orders by mistake, or no longer wants the product, particularly after delivery or opening.
Please read our Refund & Return Policy for full conditions.
Are the products suitable for everyone?
Product suitability can vary from person to person. Please read the individual product label, directions and warnings before use. If you have a health concern, are taking medicines, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional.
Do I need to read the product label before use?
Yes. Always read the product packaging, directions, warnings and storage instructions before use and follow the stated directions.
How can I contact Maa Ayurvedic?
Email: support@maaayurvedic.in
Phone / WhatsApp: 8282053344
Where can I find the complete refund and return rules?
Please visit our Refund & Return Policy for detailed information about refunds, replacements, damaged or incorrect products and the unboxing-video requirement.
Still have a question?
Keep your order number ready if your question is about an existing order.
Maa Enterprises
Bonomali, Ghosal Lane, Jadu Colony,
Near Carmel School, Kolkata – 700034
Email: support@maaayurvedic.in
Phone / WhatsApp: +91 8282053344